Shipping Policy
At 27printed, we strive to provide our customers with a seamless and efficient shipping experience. Our shipping policy outlines the details of our shipping process, including estimated delivery times and any potential delays.
Standard Poster Shipping: Our standard poster shipping option usually takes 3-5 business days for delivery. However, please note that during busy periods, such as holidays or promotional events, there may be slight delays. We kindly ask for your patience and understanding during these times.
Home decor item shipping (non posters): Items Weighing 0-5 kg These items will be delivered within up to 7 business days from the date of order confirmation.
Items Weighing Over 5 kg: Due to the size and weight, these items may require special handling. Please allow up to 10 business days for delivery from the date of order confirmation.
Unforeseen Clearance/Customs Delays: While we make every effort to ensure prompt delivery, there may be unforeseen clearance or customs delays that are beyond our control. These delays can occur when packages are being processed through customs in the destination country. We apologize for any inconvenience caused by these delays and appreciate your understanding.
Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please note that it may take up to 48 hours for the tracking information to be updated in the system.
Shipping Costs: The cost of shipping will be calculated at checkout based on the weight and dimensions of your order, as well as the destination country. We strive to offer competitive shipping rates to ensure that you receive the best value for your money.
Shipping Restrictions: While we strive to offer worldwide shipping, there may be certain countries or regions where we are unable to deliver due to legal restrictions or logistical challenges. If you encounter any issues during the checkout process, please contact our customer support team, and we will do our best to assist you.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.
Address Accuracy: It is essential to provide accurate and complete shipping information when placing your order. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. Please double-check your shipping details before finalizing your purchase.
International Duties and Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order. We recommend contacting your local customs office for more information on the applicable fees and regulations.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with 27printed is enjoyable and hassle-free.